Cards Support

In this section, you can find the main contact numbers to dial if your debit, credit, or prepaid card has been lost, stolen or cloned. Lines are open 24 hours a day, 7 days a week.

DEBIT CARD CANCELLATION

Numero Verde dall'Italia: 800 822 056

Dall'estero (da telefono fisso e cellulare): +39 02 6084 3768

CREDIT AND PREPAID CARD CANCELLATION

Prepaid Card

From Italy (Toll-Free Number): 800 15 16 16

From abroad (from landlines and mobile phones): +39 02 3498 0129

NEXI Basic Card

From Italy (Toll-Free Number): 800 15 16 16

From abroad (from landlines and mobile phones): +39 02 3498 0020

From USA: 1 800 473 6896

NEXI Gold / Platinum Cards

From Italy (Toll-Free Number): 800 55 66 77

From abroad (from landlines and mobile phones): +39 02 3498 0028

From USA: 1 800 473 6896