In this section, you can find the main contact numbers to dial if your debit, credit, or prepaid card has been lost, stolen or cloned. Lines are open 24 hours a day, 7 days a week.
DEBIT CARD CANCELLATION
Numero Verde dall'Italia: 800 822 056
Dall'estero (da telefono fisso e cellulare): +39 02 6084 3768
CREDIT AND PREPAID CARD CANCELLATION
Prepaid Card
From Italy (Toll-Free Number): 800 15 16 16
From abroad (from landlines and mobile phones): +39 02 3498 0129
NEXI Basic Card
From Italy (Toll-Free Number): 800 15 16 16
From abroad (from landlines and mobile phones): +39 02 3498 0020
From USA: 1 800 473 6896
NEXI Gold / Platinum Cards
From Italy (Toll-Free Number): 800 55 66 77
From abroad (from landlines and mobile phones): +39 02 3498 0028
From USA: 1 800 473 6896