Banca Sistema takes a number of security measures to guarantee that your data and information are secure. You yourself can also help to increase this level of security, and protect yourself against computer fraud:


Phishing, which relates to the theft of digital identity, is one of the most common forms of computer fraud. It involves emails being sent that masquerade as official communications from a bank, and ask the recipient to disclose confidential information which is then used illegally. The emails usually contain a link to a website similar to the original site of the bank, where the user is asked to enter his or her account details. The reason given for this request often relates to faults in the bank's IT systems, which require confirmation of the customer's data. Often, the email will contain a threat of suspension of the service if no reply is given, or will inform the customer that the account will be closed unless the requested data is provided.

How to recognise phishing emails:

  • Usually, this type of email is not personalised and will contain a generic request for personal information
  • The email often refers to an email address, and does not mention the recipient's name and surname
  • It contains spelling errors and poor grammar

How to recognise our email style, to avoid online fraud:

  • Our emails are personalised, mentioning your name and product
  • None of our emails contains clickable links to a page asking you to enter user ID passwords or other personal data
  • None of our emails will ask you to provide personal information or your credentials


  • Banca Sistema will not ask you to provide your user ID passwords either by email or by telephone.
  • Banca Sistema will not ask you to contact any telephone number other than the official numbers found on our corporate website,

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Protect your Passwords

Passwords are the first line of defence against unauthorised access, and allow you to gain access to online services, wherever you may be.

Keep all passwords strictly confidential by following these simple rules:

  • Never save your credentials (e.g. passwords, PIN numbers) on your computer, mobile or smart phone, even if this may be convenient in many instances.
  • Do not use your browser functions to store passwords. Instead, enter them manually whenever you log on.
  • If your access passwords allow you to change data from time to time, we recommend choosing ones that are difficult to guess, different from those used for other online services, and that they are changed at least once every three months.

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Protect your PC

To ensure that your data and computer is secure, we recommend

  • Keeping your operating system and browser up-to-date.
  • Installing anti-virus software and updating it on a frequent basis.
  • Installing a personal firewall if possible.
  • Never downloading programs from suspicious or dubious sites.
  • Never sharing files on the Internet. Sharing files on the Internet means leaving a door open, which runs the risk of viruses and/or external attacks occurring.
  • Never opening suspicious emails with attachments, even if you know the sender (it could be a case of fraud).
  • Never downloading programs in the form of Active X, and, if you visit pages requesting this operation, enter them on a list of restricted sites on your browser.

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