Banca Sistema uses a number of security measures to guarantee the safety of your data. You can help to increase the level of security, and protect yourself against computer fraud:


Phishing, which relates to the theft of digital identity, is one of the most common forms of computer fraud. It consists of the sending of emails that simulate official communications from a bank, and ask the recipient to disclose confidential information which is then used illegally. The emails usually contain a link leading to a website similar to the original site of the Bank, where the user is asked to enter his or her account details. The request is often justified by faults in the Bank's information systems, which require confirmation of the customer's data. Often, the email will contain a threat of suspension of the service if no reply is given, or will tell the customer that the account will be closed unless the requested data is provided.

How to recognise phishing emails:

  • Usually, this type of email is not customised and will contain a generic request for personal information.
  • The email often refers to an email address, rather than the recipient's name and surname
  • It contains spelling errors and poor grammar

How to recognise our email style, to avoid online fraud:

  • Our emails are customised with an indication of your name and product
  • None of our emails contains clickable links leading to a page asking you to enter ID codes or other personal data.
  • None of our emails asks you to provide personal information or credentials


  • Banca Sistema does not ask you to provide your passwords either by email or by telephone.
  • Banca Sistema does not ask you to contact any telephone number other than the official numbers found on our corporate website

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Protect your Passwords

Passwords are the first line of defence against unauthorised access, and enable you to utilise online services wherever you may be.

Keep all passwords strictly confidential, using these simple rules:

  • Never save your credentials (passwords or PIN numbers) on your computer, mobile or smart phone even if this may be convenient in many cases.
  • Do not use your browser functions to store passwords, and enter them manually whenever you log on.
  • If your access codes allow you to modify data from time to time, we recommend choosing codes that are difficult to guess, are different from those used for other online services, and that passwords be changed at least once every three months.

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Protect your PC

To protect the safety of your data and your computer, we recommend:

  • Keeping your operating system and browser up-to-date.
  • Installing an anti-virus program and updating it frequently.
  • Installing a personal firewall if possible.
  • Never downloading programs from suspicious or dubious sites.
  • Never sharing files on the Internet. Sharing files on the Internet means leaving an open door, which is at risk of viruses and/or external attack.
  • Never open suspicious emails with attachments, even if you know the sender (it could be counterfeit).
  • Never download programs in the form of Active X, and, if you visit pages requesting this operation, enter them on a list of restricted sites on your browser.

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